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HETA ASSET RESOLUTION BIH - the first asset resolution company in Bosnia and Herzegovina

Our portfolio of real estate, movables, and receivables is the single largest in the BiH market. We are part of the international network of HETA ASSET RESOLUTION AG Group, which is one of the largest asset resolution organizations in the region of Southeastern Europe. In addition to Bosnia and Herzegovina, there are entities in Austria, Slovenia, Croatia, Serbia, Montenegro, Bulgaria, Germany, and Hungary. The Republic of Austria is the full owner of the group.

Well diversified portfolios of residential, commercial, and industrial buildings, personal and heavy vehicles, business equipment, and industrial machinery are dispersed across the country. This places HETA at the forefront of new investments into Bosnia and Herzegovina and the first address for both national and international investors.

Our team of highly qualified experts with years of experience in the regional market of real estate and movables is focused on providing efficient and professional services. We continuously invest in our human resources in order to provide the clients with the best services and to maintain our leading position in the BiH market. 

HETA ASSET RESOLUTION BIH is the first address for national and international investors who are interested in purchasing all kinds of real estate, movables, or receivables, including both individual objects and portfolios.

Real Estate

Residential, commercial, and industrial buildings are an important component of our real estate portfolio, which is the single largest in Bosnia and Herzegovina. Our offerings, among others, include undeveloped land, houses, condominiums and townhomes, office buildings, warehouses and retail store buildings, factories, and farms.

Receivables

HETA BiH is managing a representable portfolio of receivables, too. For a wise investor, buying a receivable at a correct price and exploiting the business potential offered by the collateral behind could be that unique choice that differentiate a high profitable investment from a regular one.

Movables

Our diverse portfolio of movables include different personal, commercial, and industrial movables, such as personal and heavy vehicles, business equipment, and the industrial machinery.

 

Management Board

The Management Board of HETA administers overall business activities and manages the company in line with the relevant legal regulations, authorizations, and responsibilities as established by the Articles of Association of HETA, the Rulebook on Work of the Management Board, and the valid general acts of HETA. The Management Board consists of the manager and two executive managers, whose authorities, responsibilities and competences are defined in the Rulebook on Organization, and other acts of HETA. In regard to its activities and competences, the Management Board answers to the Supervisory Board.

Segment of Real Estate Management

The task of our Real Estate Management colleagues is to ensure that the individual HETA real estate portfolios are "fit for sale". These members of our team are also responsible for the management of the sales process of residential, commercial, and industrial real estate, including market analysis and coordination of the sales’ due diligence. By ensuring the appropriate asset and facility management to preserve the value while generating income, our colleagues manage lease contracts and provide support to users and investors in asset quality management.  

Segment of Collection, Repossession and Remarketing

The responsibility for the overall management and sales of the movable property portfolio rests with our colleagues from collection, repossession, and remarketing. They are also in charge of the sale of claims to investors and to specialized agencies, either as individual receivables or as portfolios. Our colleagues maintain contact with clients for collection or voluntary return. Our clients can rely on our firm commitment to developing a repayment model suitable to their financial abilities. In order to avoid lengthy and costly court procedures, we also offer the possibility for out-of-court settlements. In cases requiring court proceedings, our legal advisors are there to ensure that HETA's business interests are protected.

Segment of Case Management 

Management and workout, as well as the sale of non-performing loans and portfolios, are the focus of this segment of HETA workforce. By devising high-quality strategies and tailor-made operational activities, our colleagues extend support to both investors and clients in handling cases of restructuring and forced collection. They analyze the respective company’s situation, including legal status and collateral and collateral quality, and play a decisive role in the development of restructuring and workout strategies. They also provide risk provisions management and forecasting. Moreover, our colleagues gather, keep records of, control, and provide confirmation of documentation related to business relations with clients, as well as manage and coordinate the overall document verification process.

Segment of Support for Clients

Our support team provides information to clients about their contractual obligations and performs all activities related to closing contracts. They provide information to clients regarding the status of their debt. This segment prepares documentation for the return of surplus of paid funds (as a result of prepayments, payment of damage, etc.). They provide information to clients and gather documentation in the event of a partial or early repurchase. This segment also prepares ratings and proposals for changes to the conditions of financing.

Segment of Legal Affairs and Compliance

Our staff in this segment monitor and control the compliance of HETA’s business operations with the relevant local legal requirements. They undertake activities aimed at preventing legal risks for the company. Furthermore, they coordinate activities for the establishment, functioning, monitoring and development of systems of detection designed to prevent money laundering and the financing of terrorism. They also coordinate HETA’s activities in line with relevant legislation. This segment monitors legal, group, and technical regulations from the domain of physical and technical protection of employees and equipment, fire protection, and protection at work. It manages, implements, and monitors IT security processes in order to prevent risk and eliminate all forms of misuse and the unauthorized use of information.  

Segment of Internal Audit

Our staff in this area perform internal audit procedures in accordance with the highest professional and moral standards, and in line with the standards of the Institute of Internal Auditors (IIA) Global, Code of Professional Ethics (honesty, objectivity, confidentiality and competence), and Group Standards. Their tasks include planning audits, carrying out audits, reporting, improvement of internal audit practices, and ongoing development and education 

Segment of Corporate Communications

This segment develops an integrated corporate communications strategy that incorporates both PR and Marketing. It develops and maintains the company’s corporate image and identity, which includes the use of logos and signage. Our staff in this segment implements communication plans in order to increase brand awareness and maintain HETA’s reputation.

Segment of Human Resource Management

Our staff provide support to the Management Board in all issues pertaining to human resource management, including transformation, reorganization, and changes to the management. The segment conducts all activities related to the drafting of contracts and related annexes for HETA’s employees, as well as the registration of our employees with the competent agencies. They conduct planning and management of the costs of education and personal development of employees, as well as monitor the application of acquired knowledge.

Vision

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At HETA, our vision as an important part of one of the largest Asset Resolution organizations in the region of Southeastern Europe is to be recognized as a game-changing innovator and an emerging leader in the Asset Resolution Area, with growing brand awareness and recognition in Bosnia and Herzegovina.

Mission

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At HETA, our mission is to be a team that is capable of generating innovative business solutions, and which delivers optimum financial results within clearly defined business principles. We seek to consolidate our position as a leader in the Asset Resolution Area in Bosnia and Herzegovina, and to be an organization that is cooperating in the sustainable development of our economy.

We seek to achieve this through a dynamic performance culture that motivates our staff by setting clear objectives, giving feedback openly, learning from our mistakes, and rewarding success.

Values

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At HETA, five core values guide our actions as individuals at work and as an organization: INTEGRITY, ACCOUNTABILITY, PASSION, EFFICIENCY, and a focus on RESULTS.

These are the basic building blocks of our organization’s culture and represent our company’s collective conscience. While our strategy changes over time based on business conditions, our values are enduring.

INTEGRITY - We act with honesty and honor without compromising the truth

ACCOUNTABILITY - We are all accountable for our actions and results

PASSION - We are passionate about our business, our brand, and our partners

EFFICIENCY - We are committed to continuously improving efficiency

RESULTS - We love success and achieving the best results

Commitment to Quality

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At HETA ASSET RESOLUTION BIH we believe that there is no compromise over quality and its management. Quality is of crucial importance in striving to achieve business excellence and ensuring a strong basis for positioning HETA’s unique and innovative business in services, asset resolution as well as the investment market.

Furthermore, it is also relevant in ensuring that our work and the services we provide to investors and our clients can stand the test of time. We have therefore developed a Quality Management System (QMS) to ensure that managers and process owners continually improve the effectiveness and efficiency of business operations, service quality and clients' satisfaction with the provision of service.

HETA's achievements in Quality Management has been recognised by the BID Group One, which awarded HETA with the International Star for Quality in the Gold category in September 2015. The award criteria are based on the concept of the QC100 Total Quality Management Model.

In addition, HETA´s Quality Management System has been certified with the new ISO 9001:2015 Standard in December 2015.

The Quality Management Team of HETA is determined to ensure compliance with the principles entrusted by the new ISO Standard.

 

PETRU BINDILA
 
CEO/Chairman of the Management Board

 

With nearly 20 years of professional experience in the financial institutions, Bindila has in particular been focused on the field of restructuring and collection management.  

Bindila assumed the position of CEO of HETA ASSET RESOLUTION BiH in May 2016 from the position of Director of Restructuring and Collection of Volksbank Romania.

He holds a University Degree in Economics, Finance and Banking and a Masters in Business Administration (MBA).

 


ZERIN HODO

Executive Director/COO/Member of the Management Board


Zerin assumed the position of HETA BiH COO in May 2015, from the position of Manager at Deloitte Business Advisory Services in Adria Region (Bosnia, Croatia and Slovenia).

Zerin has significant experience in audit, risk management and advisory services in financial industry in Adria region.

He holds a University Degree in Information Systems and Economics from University of Buckingham, UK. He is in process of ACCA certification. 

 

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For our current clients, HETA ASSET RESOLUTION BIH provides assistance and expertise. In particular, we offer the following services:

Review of the Amount and Composition of Debt: Our personnel remains at our clients' disposal at all times and duly provides information to them regarding outstanding debts. Upon a client’s request, we can facilitate a written report about the amount of debt, as well as debt composition. 

Procedure for Authorization of Encumbrance Termination: Following the repayment of debt, our personnel conducts all necessary verifications and prepares documents for the authorization of encumbrance termination. This subsequently enables clients to carry out encumbrance termination with the competent authorities.

Registration and Re-registration of Vehicles: In cases of financial leasing, our personnel will carry out all required verifications and prepare documents that enable our clients to extend registration or re-register their vehicle(s) in a timely manner with the competent authorities (in the case of fully paid and closed contracts).

Prepayment of Debt: Following a client’s request for an early termination of contract, our personnel will proceed with all necessary verifications and preparation of the documents that will enable a client to proceed with the early repayment and termination of contract, as well as release of collateral as soon as possible.

Out of Court Settlement: In order to avoid lengthy and costly court procedures, we offer our clients the possibility of debt repayment via out of court settlement.

Different Modalities for Repayment of Debt: We offer our clients the possibility of settlements and mutually agreed repayment of debt. Our personnel will do its utmost to assist our clients in the repayment of their debts in accordance with their abilities.   

Free Advertising of Ready to Sale Property on our Website: A highly specialised and professional team is at our clients' disposal free of charge that will, in cooperation with internet advertisers, create and post advertisements for respective property in line with the highest advertising standards.

Sale of Claims: We offer sale of claims to investors and to specialised agencies, either as individual receivables or as portfolios.

 

HETA ASSET RESOLUTION BIH also renders diverse financial and legal services for our potential clients. 

 

For more info please contact:

telephone number: +387 (0)33 706 006

e-mail:  podrska@heta-asset-resolution.ba

HETA BIH CELEBRATES THE FIRST ANNIVERSARY

HETA ASSET RESOLUTION BiH marked the first anniversary of the business operations in Bosnia and Herzegovina on 17 November 2015 in Hotel Europe, Sarajevo. The reception brought together HETA´s business partners from different walks of life and lines of business – national and international banking and financial sector, business and investors’ community as well as media representatives. 

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HETA BIH MARKS ANOTHER ASSET RESOLUTION SUCCESS 

CEOs of HETA ASSET RESOLUTION BIH and Ekoing d.o.o. Sarajevo, Manfred Gram and Rusmir Lopčalija, signed the agreement on the sale of the residential-commercial real estate in the Sarajevo neighborhood Stup. Originally envisaged as the condominium which sustains the standards and composition of modern living, i.e. life, work and recreation, the residential-commercial real estate Stup will soon open its doors to new purchasers of apartments and business premises owners.

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HETA BIH: PROMOTION AT ZEPS FAIR IN ZENICA

HETA ASSET RESOLUTION BiH has presented its portfolio of real estates and movables at the International Fair ZEPS, which was held in Zenica from 6 to 10 October 2015. During the five ZEPS days, HETA promotional corner has served as the meeting point with visitors as well as B2B level encounters. This year's ZEPS was the venue for promotion of 500 exhibitors from 25 countries from across the world. According to the official statistics, the Fair has attracted around 1.000,000 visitors this year.

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HETA BIH RECEIVES THE ISAQ AWARD 

HETA ASSET RESOLUTION BiH has been awarded with the ISAQ International Star Award for Quality by Business Initiative Directions – BID Group. This award represents the values of the QC100 Total Quality Management Model based on the commitment to quality, innovation and excellence. The award was presented at the Convention held on 20 September 2015 in Genève to HETA BiH CEO Manfred Gram in the presence of personalities from the business communities and diplomatic corps from 49 countries from across all continents.

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HETA's employees are its strongest assets. Our personnel are highly skilled and specialized for our business area. They are strongly dedicated to achieving our operational and strategic goals. Due to their enthusiasm, professional excellence, experience, commitment, and loyalty to the company, we are where we are today - the market leader in Bosnia and Herzegovina.


At HETA, we are developing individuals dedicated to excellence and delivering results. Our team members are focused on providing our clients with the best possible service through integrity, accountability, passion, efficiency, and a clear focus on results.
 

Would you like to work in a progressive and innovative corporate culture? Consider working with us!
We can offer you the conditions to develop to your full potential, leading to your own professional satisfaction and the satisfaction of our clients. Let's grow together!

 

For more info, please contact:
telephone number: +387 (0) 33 706 010
e-mail: hrm@heta-asset-resolution.ba

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HETA ASSET RESOLUTION BiH
Hamdije Čemerlića 2, 71000 Sarajevo
Bosna i Hercegovina

Management Board

+387 (0) 33 706-063

heta@heta-asset-resolution.ba

Segment of Corporate Communications
+387 (0) 33 706-117

pr@heta-asset-resolution.ba

Segment of Real Estate Management
+387 (0) 33 706-000
nekretnine@heta-asset-resolution.ba

Segment Collection, Repossession and Remarketing
Segment Case Management

+387 (0) 33 706-101

remarketing@heta-asset-resolution.ba

Segment of Client Support
+387 (0) 33 706-006

podrska@heta-asset-resolution.ba

Segment of Human Resource Management
+387 (0) 33 706-010

hrm@heta-asset-resolution.ba

Poslovnica Sarajevo

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Poslovna zgrada

Sarajevo

Kratke informacije

Tip:Komercijalna nekretnina
Ponuda:Prodaja
Lokacija:Sarajevo
Kvadratura:120
Tip:Komercijalna nekretnina
Ponuda:Prodaja
Lokacija:Sarajevo

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Detaljne informacije

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The information contained herein is without obligation and has been obtained through sources deemed reliable, but HETA ASSET RESOLUTION BIH cannot warrant the complete accuracy thereof subject to errors, change of conditions or other, prior sale, lease or withdrawal without notice.